Overview — what you'll do

This guide walks through unboxing, verifying the device, installing the official desktop application, creating a new wallet, backing up the recovery seed, and testing restore. Follow each step carefully — security depends on correct initialization.

1. Unbox and inspect the device

Check the tamper-evident seal and packaging. Only connect the device to a computer you trust. If the seal is broken or packaging looks altered, contact support before continuing.

2. Download the official desktop app

Visit the vendor's official site (use a bookmarked or typed URL) and download the desktop app for your OS. Verify the download signature or checksum when provided. Avoid clicking links in social channels — use the official domain.

3. Initialize the device

Follow the on-device prompts to create a new wallet. Choose a PIN that is memorable but not trivial. The device will generate a recovery seed phrase — write it down on the included card. Never store the seed as a digital file or photo.

4. Back up the recovery seed

Securely store the seed in at least two separate, fire-resistant locations if you hold significant funds. Consider steel backup plates for long-term durability. Label each backup quietly — do not include account balances or hints to the contents.

5. Pair with the desktop app and test

Connect the device to the desktop app. Confirm the app shows the device model and firmware version. Send a small test transaction (micro-amount) to confirm your workflow before moving large sums.

6. Update firmware and enable protections

Update firmware only via the official app. Enable optional passphrase protection for higher security if you understand how it affects recovery. Store firmware release notes and audit links for future reference.

Important security notes: Never share your recovery seed. Treat it like the key to your safe. If you suspect compromise, move funds to a new wallet immediately and create a new seed on a different device.

FAQ

Q: Can I recover my wallet on another device?
A: Yes — use the recovery procedure on a compatible hardware wallet, or import the seed into a trusted recovery tool following vendor guidance.